Return & Replacement Policy
1. Custom Products
All custom-made and personalized products are non-returnable and non-refundable.
Once the design, content, or customization is approved by the customer, no changes, cancellations, or refunds will be accepted.
Minor variations in color, print, or design due to screen/display differences or production limitations are not considered defects.
2. Ready-made Products
Ready-made products are eligible for return within 7 days of delivery under the following conditions:
- Product must be unused and in original packaging
- Product should be in original condition without any damage
- Return request must be raised within 7 days of delivery
To initiate a return or replacement, please contact our support team on WhatsApp:
After receiving and inspecting the returned product, refunds will be processed.
3. Damaged / Wrong Product
If you receive a damaged, defective, or incorrect product:
- A clear unboxing video is mandatory as proof
- The video must clearly show the issue without any cuts or edits
After verification, we will provide a replacement or refund.
4. Return Shipping
For eligible return or replacement cases, we will bear the return shipping cost.
5. Refund Process
Refunds will be processed to the original payment method after product inspection and approval.
6. Refund Timeline
Once the returned product is received and approved after inspection, the refund will be processed within 7–10 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Refund processing may take longer during peak periods, high order volumes, or due to unforeseen circumstances.
7. Order Cancellation
- Orders: Can be cancelled within 48 hours of placing the order
Once the order is processed or shipped, cancellation will not be allowed.
8. Non-Returnable Conditions
Returns or refunds will not be accepted in the following cases:
- Products that have been used, washed, or damaged after delivery
- Products returned without original packaging
- Requests made after the return window has expired
- Minor color/design variations that do not affect product functionality
